Vice President, Carrier and Industry Relations, NAMER Messaging

See yourself at Twilio

Join the team as Twilio’s next Vice President of Carrier and Industry Relations, NAMER Messaging

Who we are why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity inclusion wherever we do business.

About the job

This position is needed to lead our messaging carrier partnerships and industry engagement strategies across North America. This senior executive role will be pivotal in driving growth, ensuring high-quality service delivery, and enhancing our competitive edge in the market. The ideal candidate will have a deep understanding of the telecommunications landscape, strong negotiation skills, and a proven track record of building and maintaining strategic relationships with carriers and industry stakeholders. Advocating for Twilio, on behalf of our customers, and influencing Carriers and Industry players is a key aspect of this role. This executive will partner closely with product, sales, marketing, finance, legal and operations to align our company strategy and execution to the external industry and carrier narrative.

Responsibilities

In this role, you will:

• Build and maintain strong, long-term relationships with key carrier partners and industry stakeholders across the United States and Canada.
• Serve as the primary point of contact for carrier and industry partners, proactively positioning Twilio’s value and differentiation in the messaging ecosystem, and addressing any issues or concerns promptly and effectively.
• Monitor and analyze carrier performance metrics (internally and externally) to ensure high-quality service delivery, roadmap alignment and compliance posture.
• Identify areas for improvement and work with carrier partners to implement solutions and optimize performance and overall customer experience.
• Work with carriers and internal stakeholders to identify opportunities related to carrier partnerships that accelerate growth and expand Twilio’s market reach.
• Collaborate with internal teams (e.g., operations, product, and sales) to align carrier capabilities with company needs and customer demands.
• Stay informed about industry trends, regulatory changes, and the competitive landscape in the telecommunications sector. Influence change that benefits Twilio and the overall ecosystem.
• Provide insights and recommendations to senior leadership on emerging opportunities and potential risks.
• Drive innovation by exploring new technologies and business models to enhance Twilio’s industry relations strategy.
• Represent at industry conferences, events, and forums to build brand awareness and establish thought leadership.
• Engage with regulatory bodies and industry associations to advocate for policies and standards that support Twilio’s business goals.
• Lead a high-performing carrier and industry relations team, providing guidance, mentorship, and support to achieve departmental goals.
• Develop the Carrier Relations team and organizational structure to best meet a constantly evolving NAMER messaging landscape.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 18+ years in technology business development with a strong relationships across the NAMER Telco industry and comprehensive understanding of the A2P messaging business and landscape
• 10+ years in developing world class carrier relations, business development and/or supply organizations.
• Proven track record to develop relationships with senior executives, evangelize product innovations and advocating on behalf of customers/consumers
• Deep understanding of the North American telecommunications market, including regulatory environment and industry trends.
• Extensive understanding of North American business messaging compliance and best practices.
• Expert negotiation skills and the ability to distill sophisticated issues into structured frameworks and concrete action plans.

• Excellent communication skills and ability to influence others internally and externally to maximize Twilio’s industry and competitive positioning.

• Entrepreneurial approach and innovator who excels in a fast-paced environment with minimal guidance.

• Provide leadership and mentor Carrier Relations team members, challenging them to look beyond how things are done today to create opportunities and remove barriers for brands that want to leverage business messaging.
• Foster a culture of collaboration, continuous improvement, and excellence within the team.

Location

This role will be remote, and based out of North America.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $262,000 - $310,000.
• Based in New York, Washington State, or the San Francisco Bay area, California: $292,000 - $364,000.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].