Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. VoiceFoundry, a TTEC Digital LLC company, is seeking a Vice President, Sales to lead our AWS Sales team. This is a remote role based in the United States. Reporting to AWS Practice Leader, the Vice President, Sales will manage a team of sales executives going to market with the AWS Connect solution set. As a key partner in the CX space with AWS, we work with their amazing Cognitive CX suite of technology including Amazon Connect, Lex, Polly, Transcribe, Comprehend, Personalize, Pinpoint and Lambda. This role and team will work closely with the AWS sales and professional services teams driving new logo business from opportunity to closure. You will be front and center as the leader helping our clients understand the impact that implementing Amazon’s suite of services can have on their customer’s experience. The VoiceFoundry team has deep specialization in contact center, CRM and customer experience solutions, the successful candidate will have a similar background. What You Will Be Doing: · Management of a new logo pursuit sales team· Driving Growth in bookings, revenue and margins to achieve higher than market growth rates in cloud contact center technologies and solutions.· Possess an in-depth understanding of AWS Connect· Developing executive level relationships with the AWS and within clients and leveraging TTEC senior executives in a strategic manner · Drive the appropriate sales disciplines to achieve the targeted results meeting and exceeding all sales goals and quotas· Being a highly collaborative leader representing the TTEC Digital business, in partnership with leaders of services and operations, across all TTEC businesses · Maintains competitive knowledge and focus providing industry expertise and thought leadership What You Bring to The Role · Required - 10+ years direct sales and sales management experience selling PaaS, SaaS and or Professional Services in a Contact Center solutions environment, AWS preferred · Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations – and influence purchase and buying decisions· Ability to develop and conduct effective proposals and presentations with decision makers· Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals· Experienced go to market strategy development and complete growth plan development· Bachelor’s degree, Master’s degree preferredAbout UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
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Vice President, Sales – AWS Connect

Location

United States

TTEC Digital

Job Description

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