Cloud Operations Excellence
Define, implement, and continuously improve Cloud Ops KPIs for the whole Matrix42 product portfolio.
Ensure KPIs are trending positively in alignment with business objectives (availability, performance, cost efficiency, cloud gross margin, customer satisfaction).
Drive operational automation, standardization, and adoption of best practices (SRE, DevSecOps).
Build and maintain platform-agnostic stack building blocks to enable flexible deployment models across hyperscalers, private clouds, and on-premises data centers.
Incident & Escalation Management
Establish a proactive Cloud incident management framework to reduce customer-impacting issues.
Own escalation metrics and ensure downward trend.
Partner with Customer Success and Support teams to accelerate resolution and assure timely root cause analysis.
Financial Performance & Profitability
Own Cloud cost management and margin optimization for the Matrix42 Cloud.
Implement FinOps practices to optimize resource consumption, vendor contracts, and scaling models.
Drive Gross Margin improvement while ensuring high service quality.
Maintain a low operational cost base to enable competitive yet profitable pricing models across all deployment models.
Strategic Differentiation: Cloud Your Way
Deliver flexible deployment models that support:
Provide turn-key deployment options that do not compromise data residency or sovereignty.
Position the company as a trusted European Choice by prioritizing sovereignty, compliance, and customer control.
Ensure offerings are resilient, compliant, and trusted, protecting customer data and fully supporting regulatory frameworks (e.g., GDPR, EU Sovereign Cloud).
Leadership, DevOps & Observability
Proven track record of applying DevOps principles and rolling them out across CloudOps and Engineering units to drive speed, reliability, and quality.
Establish and scale a proactive Observability framework and tool stack covering all layers: network, infrastructure, application, and end-user experience.
Ensure observability practices span across multi-cloud deployments (Azure, private cloud, data center), driving early detection and prevention of incidents.
Lead, mentor, and grow a high-performing CloudOps organization.
Champion a customer-first culture across Cloud delivery.
Key Metrics of Success
12+ years of experience in Cloud Operations and managing SaaS Infrastructures in multi-cloud scenarios.
Proven track record in managing SaaS cloud delivery at scale (preferably in Enterprise Service Management, ITSM, UEM etc).
Strong financial acumen in Cloud cost optimization & margin improvement.
Experience with CloudOps practices (SRE, FinOps, DevSecOps).
Demonstrated success in rolling out DevOps principles across multiple units including Engineering.
Proven experience in establishing observability frameworks across network, infrastructure, and application layers in multi-cloud environments (Azure, private cloud, data center).
Deep understanding of platform-agnostic cloud stack design and deployment building blocks.
Strong knowledge of data residency, compliance, and regulatory frameworks in Europe.
Excellent stakeholder management skills; ability to partner with Product, Engineering, Finance, and Customer Success.
The VP Cloud will lead the company's Cloud strategy, operations, and financial performance across the M42 Core, Pro, and Enterprise platforms. This role is accountable for ensuring operational excellence in Cloud delivery, driving efficiency through measurable KPIs, improving customer experience by reducing escalations, and strengthening profitability—with a specific mandate to increase Enterprise Cloud Gross Margin.
In addition, the VP Cloud will play a pivotal role in realizing the company's vision to become the leading European provider of service management software, delivering flexible "Cloud Your Way" deployment models that meet customer demands for data residency and sovereignty. The strategy includes turn-key solutions that combine ease of adoption with full dat
