VIP Corporate Travel Support – Sabre – Remote
Embark on the next step in your career journey with Direct Travel!
As a key member of the VIP Corporate Travel Team within our Eastern/West Region, the VIP Support will be responsible for Support of the VIP Corporate Travel Team for the East/West Regional offices. This role will work closely with the entire VIP operations team and report to the VIP Manager.
Expedition Expectations
- Daily processing of VIP reconfirmations for Sabre reservations
- Monitor and work Schedule Change queues
- Monitor and work Error queues for online reservations
- Support proactive flight monitoring process
- Assisting with Hotel vpay/prepays/Direct bills
- Process tickets with unused credits/anyone tickets for all applicable OBT bookings
- Charge after hours fees daily
- Charge missed service fees from daily report
- Research and diagnose of issues or questions from customers or co-workers
- Back-up for the Ontrack process/queues
- Process pay seats as requested by staff
- Handle simple reservations requests received in general email box
- Practice phone/communication skills in prep for joining the agent call rotation
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Passport to Success
- Minimum five years of corporate consultant experience
- Must demonstrate industry knowledge
- Proficiency in Sabre GDS (min. of five years)
- Ability to meet and exceed required performance standards
- Excellent customer service skills
- Excellent verbal and written communication skills
- Minimum knowledge of Outlook skills and basic Microsoft platforms
- Must be able to lawfully work within the US and have unrestricted work authorization for US
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with valuable moments and travel experiences that await, we welcome you to submit your application for consideration at Direct Travel.
United States
