Virtual Medical Receptionist / Patient Care Coordinator Bilingual

We are seeking an experienced Virtual Medical Receptionist / Referral Coordinator to join our growing healthcare team. This is a fast-paced, patient-facing position requiring excellent communication, strong organizational skills, and previous experience supporting U.S. medical practices.

The ideal candidate will be responsible for managing a high volume of inbound and outbound patient calls, coordinating referrals, scheduling appointments, verifying insurance eligibility, and ensuring patients receive timely follow-up throughout the scheduling process.

Experience with eClinicalWorks (eCW) is highly preferred.

Key Responsibilities

• Answer and manage high-volume inbound and outbound patient calls.

• Contact new referrals within 24–48 hours of receipt.

• Schedule new patient appointments while meeting scheduling goals.

• Confirm, reschedule, and cancel appointments as needed.

• Verify insurance eligibility and benefits before appointments.

• Manage referral workflows and ensure timely patient outreach.

• Coordinate scheduling based on insurance requirements, including authorization timelines.

• Maintain accurate patient documentation within eClinicalWorks (eCW).

• Provide outstanding customer service while maintaining HIPAA compliance.

• Collaborate with providers and office staff to optimize scheduling and patient flow.

Success Metrics

• Contact all new referrals within 24–48 hours.

• Schedule 30+ new patients per month from approximately 40–50 monthly referrals.

• Verify insurance eligibility accurately and in a timely manner.

• Maintain excellent patient satisfaction through responsive communication and efficient scheduling.

This is an excellent opportunity for a detail-oriented healthcare professional who enjoys working in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Requirements

Qualifications

• Minimum 2 years of experience as a Virtual Medical Receptionist, Medical Scheduler, or Patient Coordinator supporting U.S. healthcare practices.

• Previous experience using eClinicalWorks (eCW) is strongly preferred.

• Experience verifying insurance eligibility and understanding PPO and HMO plans.

• Strong knowledge of referral management and appointment scheduling.

• Excellent English communication skills (Spanish is a plus).

• Ability to multitask in a fast-paced, high-volume environment.

• Strong attention to detail and organizational skills.

• Comfortable handling patient interactions with professionalism and empathy.

Preferred Experience

• Referral Coordination

• Insurance Eligibility Verification

• Appointment Scheduling

• Patient Outreach

• Medical Reception

• Healthcare Customer Service

Equipment Requirements

• Dedicated, quiet home office suitable for HIPAA-compliant work.

• Reliable high-speed internet connection.

• Windows computer with dual monitors preferred.

• Backup internet connection is highly preferred.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM CST.