We are seeking an experienced Virtual Medical Receptionist / Scheduler to support a busy healthcare practice. The ideal candidate will have strong experience in patient communication, appointment scheduling, and healthcare administrative support while providing an exceptional patient experience.
Ideal Candidate
Patient-focused and customer-service driven.
Organized, detail-oriented, and dependable.
Comfortable working in a fast-paced healthcare setting.
Strong professional phone presence.
Able to manage multiple priorities while maintaining accuracy. Key Responsibilities
Handle inbound and outbound patient calls professionally.
Schedule, reschedule, and confirm patient appointments.
Manage provider calendars and appointment availability.
Assist with patient registration and demographic updates.
Document patient communications and scheduling notes within the EMR.
Support patient follow-up and care coordination activities.
Maintain excellent customer service and professionalism during all patient interactions. Requirements
Qualifications
Bilingual English/Spanish (Required).
Minimum 2 years of experience as a Medical Receptionist, Medical Scheduler, or Medical Administrative Assistant.
Experience handling high-volume patient calls.
Strong appointment scheduling and calendar management experience.
Excellent communication, customer service, and multitasking skills.
Ability to work independently in a remote environment.
High attention to detail and organizational skills. Preferred Qualifications
Experience with Epic and/or Acumen EMR.
Patient registration and intake experience.
Insurance verification experience.
Experience in Nephrology, Dialysis, Specialty Practices, or Multi-Provider Scheduling environments. Benefits
Please note that this is a full-time contractor position (40 hours per week) with a pay rate of $6 - $7 per hour depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM US Time.
