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Manage internal claims personnel and oversee third-party administrators to achieve high standards of productivity, efficiency and alignment of organizational goals.Directs all departments within claims operations, establishes objectives that align with Amynta’s business plans, and provides direction and support to ensure organization and client goals are met.
Develops workforce plans to manage the operations through cyclical consumer buying cycles, streamlines processes and recommends practices that ensure high quality customer service and efficient claims processing.
Ensure the functional performance of the claims operation by leading and supporting the development and implementation of claims best practices, operating models, and customer service standards.
Evaluates ongoing performance metrics and trends and determines appropriate action to ensure performance results. Monitors losses and sensitive claims, including settlements and litigation, and escalates issues promptly.
Monitors and analyzes risk; prepares reports and presents to management.
Plans, develops, and implements projects, processes, and technology to continuously improve the claims operation. Responsible for working with CIO and other IT staff to optimize technology.
Ensure compliance with all local, federal, and state regulations related to claims while minimizing risk/exposure to the organization.
Summary:The Vice President is strategic and innovative and is key to the success of the Warranty business and the organization as a whole. The person in this position must have the ability to develop and implement strategic plans, as well as set and achieve goals that align with the overall organization. This position oversees all departments within the Claims operation and requires someone who is very collaborative and sets high standards of performance for self and subordinates
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
United States
