Location Details:India, Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Join our team...
Work is primarily focused on website cleanups, but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.
What you'll get to do...
- Website cleanup and troubleshooting (this role will resolve customer issues through support tickets)
- Process malware removal requests by following a trained process, checklist, and workflow while also demonstrating strong customer service skills
- Code reading to determine if a particular file is malicious or not
- Encouraging our system with new findings to improve our automation process
- Solving customers' websites with WordPress, Joomla, Drupal and other CMS software
- Work across teams to review data and produce security specific content for sharing
Your experience should include...
- Good understanding of security principles and best security practices
- Ability to troubleshoot and resolve variety of technical issues that arise with different CMS platforms (WordPress, Joomla, Magento)
- Experience with cPanel/WHM and other control panels
- Advanced knowledge of Linux/UNIX environments. Good understanding of the file system management and manipulation (view, copy, move, find, edit, permissions/ownership, symlinks)
- Understanding of networking concepts (e.g., DNS, TCP/IP and firewalls)
- Understanding of Web Malware and ability to perform basic decoding using online tools
- Ability to inspect elements to detect malware rendering on websites
- Ability to read/understand code (JavaScript, PHP) to be able to determine what the snippet of code is attempting to do
- Strong critical, analytical and investigative skills; ability to gather information, analyze facts and draw conclusions
- Excellent written and communication skills
- Excellent customer service skills
You might also have...
- Ability to find and decode multi-step obfuscated malware
- Write PHP snippets & Shell Scripts
- Windows Web Stack (IIS, SQL Server, ASP.NET) experience
- Read and Write Regex
- Database Management experience
- Experience with advanced command line tools (tracing processes, advanced search and replace commands)
We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our fullEEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
India
