Responsibilities:
Cruise Booking Management:
- Handle online cruise reservations promptly and accurately using reservation systems
- Coordinate with cruise lines to confirm bookings and ensure accuracy of travel details
- Assist clients in selecting cruise options based on preferences and travel standards
- Provide superior customer service through various channels including phone, email, and chat
- Address client inquiries regarding cruise itineraries, onboard amenities, and booking procedures
- Resolve issues or concerns related to cruise reservations in a professional and timely manner
- Collaborate with team members to ensure seamless travel arrangements and client satisfaction
- Work closely with travel advisors to provide comprehensive support throughout the booking process
- Remote Work: Enjoy the flexibility of working remotely from any location
- Professional Growth: Opportunity to develop expertise in cruise reservations and travel coordination
- Impact: Contribute to creating memorable travel experiences and responsible travel practices
- Supportive Environment: Join a passionate team dedicated to exceptional client satisfaction
- Proven experience as a cruise reservationist, travel agent, or in a similar customer service role
- Excellent communication skills, both verbal and written
- Proficiency in online reservation systems and general computer literacy
- Strong attention to detail and organizational skills
- Passion for travel and providing exceptional customer service
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United States
