Overview
ctively engaged as an employee advocate and fully committed to supporting our strategic vision to be and be known as the best in our industry. Wireless Support Specialist must be effective in identifying the technology needs for current and potential customers, and leveraging extensive product knowledge in order to effectively integrate diversified technology offerings into consumers’ lives with amazing ease and effectiveness.
***This position is available to be worked remotely in MS, AL, and TN.***
Responsibilities
Wireless Support Specialist responsible for consistently delivering differentiated and personalized customer experiences to our wireless customers by executing various customer management techniques, and maintaining a maniacal focus on customer satisfaction. Wireless Support Specialists are also responsible for resolving a plethora of customer service inquiries including billing, technical troubleshooting, service change requests, etc. Consumer Solutions Advocate must focus on resolving the customer’s needs during the first interaction to ensure attainment of organizational goals. Every member of the C Spire Team is charged with bringing our strategic vision of diversified technology company to life.
Qualifications
- Must have a high school diploma or recognized equivalent required. Four year college degree strongly preferred.
- Two years or more call center experience required.
- Four years customer service experience preferred
- Two years or more telecommunications experience preferred
- Must have excellent written and oral interpersonal communication skills, as well as a basic aptitude with technology-based solutions and products.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
Wireless Support Specialist works in a call center environment fielding inbound calls from current and potential customers. Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen. Must be able to work evenings and Saturdays.
Note: This is a brief description of the Contact Center Representative’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 8/2015
United States
