Make your next big career move by applying as KMC Solutions’ next Guest Care Agent!
The Guest Care Sail & Sign Specialist is responsible for corresponding with guests regarding post-cruise Sail & Sign inquiries. Must have excellent written and verbal communication skills, a willingness to engage with callers to resolve their issues, and the ability to work independently, troubleshoot technical issues, and navigate through challenging situations. Topics covered include (but are not limited to) bank account holds and duplicate charge inquiries, onboard charge disputes, Sail & Sign Statement, and shipboard purchase receipt requests.
On top of your salary, here are the exciting benefits you can look forward to:
Comprehensive health benefits
Work flexibly from anywhere in over 20+ workspace locations
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a Guest Care Agent include:
Service inquiries related to Sail & Sign accounts.
Create and accurately document iCare files. Responsible for accurate compensation and data entry to ensure appropriate refunds/credits are issued. Finalize case by providing resolution details in writing.
To apply for the role, you must have the following:
Contact Center-related skill set is preferred.
Proficient in Microsoft Outlook, and Word/Excel.
Self-starter who works well with little supervision and is highly motivated. Must be willing and able to work weekends and holidays if there is a business need. Assigned schedules could vary and may be changed at any time based on business needs.
Excellent English is written and verbal communication skills.
Ethics & Compliance:
KMC Solutions Inc is a growing international company that operates in a multicultural environment with a focus on enterprise digital solutions and SAP implementations. The company employs a Digital Solutions team that works on SAP development and deployment projects globally, with involvement in various SAP modules including Finance and Controlling, Sales and Distribution, Material Management, Production Planning, and Quality Management. KMC Solutions maintains an in-house SAP team that collaborates with global Business Process Experts, end users, and external SAP partners to deliver RICEF objects and technical solutions. The company also provides occupational health and safety services, suggesting a diversified service portfolio that includes employee wellness programs and workplace health compliance.
