Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable
Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable
Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable
Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing
Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team
Meet and exceed individual and company goals
QUALIFICATIONS- Bachelor’s degree or at least high school diploma
Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.
2 years of Customer Service Call Center experience or comparable experience required
Hardworking, Flexible, proactive, and eager to work
Reliable and responsible
Experience in Zendesk and Shopify is a plus
The ability to work in a team environment (multiple people towards the same/similar goals) required
Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
Must have an internet connection of 25mbs to able to qualify for work from home set up
KMC Solutions Inc is a growing international company that operates in a multicultural environment with a focus on enterprise digital solutions and SAP implementations. The company employs a Digital Solutions team that works on SAP development and deployment projects globally, with involvement in various SAP modules including Finance and Controlling, Sales and Distribution, Material Management, Production Planning, and Quality Management. KMC Solutions maintains an in-house SAP team that collaborates with global Business Process Experts, end users, and external SAP partners to deliver RICEF objects and technical solutions. The company also provides occupational health and safety services, suggesting a diversified service portfolio that includes employee wellness programs and workplace health compliance.
