We're looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our product. Armed with this experience, you’ll be a liaison between the product team and our customers.
You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Asana enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. Our team’s mission is to inspire confidence, clarity, and autonomy in all customers through effortless and personalized support as well as be an extension of our customer’s team. We want to listen to our customers and create memorable experiences they value and praise. We’re here to maximize clarity in our customers' work and to help them get the most out of Asana. Our customers have a strong voice in prioritizing our product development, and we encourage that dialogue through our support channels.
What you’ll achieve
Become a product expert in Asana
Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
Technical and pragmatic focus on customer support
Be a liaison between the product team and our customers About you
3-4+ years of experience in customer support, ideally in SaaS or consumer tech
Natural troubleshooting skills and strong technical aptitude
Excellent written and verbal communication skills in English
Genuine passion for making customers feel happy and understood
Tenacious work ethic and relentless attention to detail
Deep sense of empathy for technology users
Customer support/service experience
Proficiency with Asana and Zendesk a plus
KMC Solutions Inc is a growing international company that operates in a multicultural environment with a focus on enterprise digital solutions and SAP implementations. The company employs a Digital Solutions team that works on SAP development and deployment projects globally, with involvement in various SAP modules including Finance and Controlling, Sales and Distribution, Material Management, Production Planning, and Quality Management. KMC Solutions maintains an in-house SAP team that collaborates with global Business Process Experts, end users, and external SAP partners to deliver RICEF objects and technical solutions. The company also provides occupational health and safety services, suggesting a diversified service portfolio that includes employee wellness programs and workplace health compliance.
