About us:Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
Key Areas of Focus:
Monitoring Delivery & Platform Development
Design, build, and enhance the Zabbix monitoring platform
Develop templates, discovery rules, triggers, thresholds, and integrations
Ensure consistent and scalable configuration across all monitored devices Service-Aware Monitoring
Implement monitoring that reflects:
Service health
Customer impact
End-user experience
Move beyond simple device availability toward service-level observability Alerting & Signal Quality
Design and tune alerting models aligned to business impact
Reduce false positives and alert noise
Ensure alerts are actionable and support efficient triage by the NOC Integration & Data Enrichment
Integrate Zabbix with:
Vendor platforms
APIs and SNMP sources
Synthetic monitoring solutions
Support development of a “single pane of glass” for monitoring visibility Service, Location & Impact Mapping
Enable device → service → location correlation
Improve accuracy of incident communications and field dispatch information
Support alignment with service and asset data sources Operational Alignment
Define and support SOPs for alert triage and escalation
Work with NOC and service teams to improve:
Incident workflows
Problem management integration
Support continual service improvement initiatives More about the role…
Working Conditions
Standard business hours aligned to delivery programme requirements
Collaboration with NOC and engineering teams supporting a 24/7 operation
On-call or extended support may be required during key delivery phases Key Performance Indicators (KPIs)
Reduction in alert noise and false positives
Improvement in Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
Accuracy and quality of service-impact-driven alerts
SLA compliance for client’s monitoring and incident response
Adoption and effectiveness of monitoring dashboards and reporting
Successful delivery and operational acceptance of the client’s monitoring solution Context
Primary focus is delivery of the client’s monitoring solution
This role is not a BAU NOC position; it is programme-driven
This deployment will form the reference model for future enterprise monitoring capability
About you:
Required Skills & Experience
Strong hands-on experience with Zabbix (design, build, optimisation)
Solid understanding of network monitoring across:
WAN, routing, switching, WiFi and service layers
Experience with:
SNMP and device telemetry
API integrations
Synthetic / user experience monitoring
Scripting and automation capability (e.g. Python, Bash or similar)
Experience designing alerting logic and monitoring frameworks
Exposure to service-aware monitoring or observability approaches (desirable) Operational Skills
Experience working in a network operations or monitoring environment
Strong troubleshooting and analytical skills
Ability to prioritise and manage incidents based on impact
Familiarity with ITIL-based incident and problem management processes Soft Skills
Customer-focused mindset with emphasis on service outcomes
Strong communication skills, including ability to translate technical detail into customer-friendly output
Proactive and analytical approach to problem-solving
Ability to work effectively in a fast-paced, evolving delivery environment Qualifications
Degree in IT, Networking, or related discipline (or equivalent experience)
Relevant industry certifications (e.g. CCNA, Network+, ITIL) desirable We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.
