Account Coordinator

Key Responsibilities:

• Assist with the day-to-day operations of assigned client account(s), handling project coordination, communication and execution
• Provide support to Senior Account Managers and Account Managers on larger accounts, under their supervision
• Act as a point of contact for clients, responding to inquiries, gathering information and providing updates as needed
• Schedule internal and client-facing meetings, taking into account availability of all participants and capturing detailed notes
• Assist in the process for client onboarding, helping to familiarize clients with our process, tools and team
• Conduct research and gather data to support Client Services team in developing strategies and recommendations for clients
• Coordinate with internal teams to ensure seamless project execution and timely delivery
• Monitor project progress and deadlines, flagging potential issues to Account Managers or Director
• Assist in preparing project briefs, gathering client feedback, and ensuring that all relevant information is accurately documented and communicated to the appropriate teams
• Assist in monitoring project finances and tracking billable hours, contributing to profitability analysis
• Maintain organized records of client communication, project details, and account history

Skills:

• Excellent verbal, written, presentation and interpersonal communication skills
• Self-motivated and detail-oriented
• Strong time management skills
• Ability to adjust to rapidly changing priorities and succeed in a fast-paced environment
• Ability to apply common sense understanding in order to carry out detailed instructions
• Level-headed and positive under pressure
• Naturally curious and highly proactive, with a passion for learning new skills
• Strong web and Mac desktop skills – we use the Shopify ecosystem, Google, Slack, Basecamp, JIRA, Harvest and Forecast

Experience:

• 1-3 years of account or project management experience in the advertising/marketing industry
• Agency experience required; digital experience strongly preferred
• Client experience within the eCommerce space is a plus
• Bachelor’s degree in Advertising, Marketing or similar field