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Account Manager- Behavioral Health

M

Location
Remote
Medusind

Job Description

Description

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms. Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.

Benefits:

  • Health insurance.
  • Dental insurance.
  • Employer-paid life insurance.
  • Employer-paid short-term & long-term disability.
  • Voluntary additional life insurance.
  • Employee Assistance Program.
  • 48 hours of sick time after three months.
  • 80 hours of vacation time after six months.
  • $400 referral bonus

The Client Services/Account Manager is responsible for ensuring customer satisfaction. Knowledge of admissions, utilization review, and benefits verification is crucial.

Roles & Responsibilities

  • Weekly or bi-weekly calls with facilities to discuss A/R and go over any questions from the past week. An agenda from the week prior will be sent before the call.
  • Out of network rate quotes (Estimated daily rate per policy and estimates given on days authorized based on our data). Any real time questions on VOB’s.
  • Weekly reporting for all facilities to have paid to subscriber payments.
  • Weekly reporting on what insurance has paid to the facility directly.
  • Provide facility with weekly billing census report (sent over by billing to the Account Manager).
  • Provide any feedback on claims/payments/questions facilities have in-between scheduled calls.
  • Sending facilities any missing information prohibiting our medical records team to send out medical records.
Requirements
  • At least 1 year of experience in behavioral health account management, client services or revenue management.

Advice from our career coach

As a Client Services/Account Manager at Medusind, it is crucial to have knowledge of admissions, utilization review, and benefits verification. To stand out as an applicant for this role, showcase your expertise in behavioral health account management, client services, or revenue management. Here are some specific tips to help you stand out:

  • Demonstrate your experience in conducting weekly or bi-weekly calls with facilities to discuss A/R and address any questions.
  • Showcase your proficiency in providing real-time answers to questions on VOB's and generating out-of-network rate quotes.
  • Highlight your ability to prepare and provide weekly reporting on payments received and billing census reports for facilities.
  • Showcase your communication skills by providing feedback on claims, payments, and addressing any facility questions in a timely manner.
  • Emphasize your problem-solving skills by ensuring missing information is provided to facilitate the sending out of medical records by the medical records team.

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About the job

Jul 24, 2024

Full-time

Remote
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