Role Responsibilities
- Build and expand relationships and awareness of Appcues, primarily within our self-serve, SMB and mid-market accounts
- Manage the renewal process and exceed renewal goals
- Develop and implement strategies for creating upsell and cross-sell opportunities
- Conduct sales qualification calls and platform demos for new teams within assigned accounts to expand total customer contract value
- Evaluate core usage trends and articulate value to show Appcues impact and provide strategic recommendations during business reviews
- Identify and document business goals, technology stack, and how customers are using Appcues
- Partner with Customer Success Managers to increase adoption of Appcues platform
- Advocate for customer needs for training and services where needed
- Advocate for the overall health of relationship to Appcues, acting proactively to address issues and concerns
- Engage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner
- Develop and manage customer relationships for assigned accounts to gain strategic positioning with decision makers, retain existing revenue, and attain additional business
Skills, Knowledge and Experience
- Minimum 2 years of managing and growing a portfolio of relationships with buyers
- Demonstrated progressive successful account management experience managing hundreds of customers
- Experience with negotiating and closing commercial contracts
- Experience running SaaS platform demos
- Strong customer orientation, dedication, and passion for delivering a great customer experience
- Excellent verbal and written communication skills
- Collaborative and team oriented
- Experience using Salesforce.com
- Motivated, self-directed and results oriented
- Comfortable learning and using new technology
- Knowledge and Interest in Appcues and PLG methodology preferred
- You share our values, and work in accordance with those values
- Ability to use Appcues to aid in your goals
