This is a remote position.
Schedule:Part time 20 hrs/week with opportunity to go full time. 4 hours per day from 12pm MST to 4pm MST (flexible)
Responsibilities:
- Contacting business clients proactively to build relationships and walk them through the process of using the company’s products or services
- Maximizing value for customers by ensuring they have the tools and resources they need
- Developing and improving customer onboarding processes and customer service policies
- Creating resources for customers that help them fully understand and utilize the products and services
- Monitoring contract renewal dates and persuading clients to renew those contracts
- Upselling and cross-selling by recommending additional products or services
- Gathering data on improving products and services to share with upper management
- Providing high-level technical and product support
- Overseeing EOM reporting
- Dealing with issues that arise with clients periodically
Requirements
- Proficient in GoHighLevel
- Familiar/Proficient with Click up
- Familiar with Slack
- Understands google ads and analytics
- understand facebook ads
- Can interpret results from ad campaigns
- Easily coachable/trainable
- Former CSM experience preferred
- Speaks VERY proficient English (zero language barrier)
Benefits
- Permanent work from home
- Immediate hiring
- Steady freelance job
