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Accounts Receivable Manager

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Location
Philippines
Boldr

Job Description

WHAT IS YOUR ROLE

As an Accounts Receivable Manager, you will be responsible for overseeing the accounts receivable process and ensuring the timely collection of outstanding balances for our clients across multiple brands. Your role is crucial in maintaining positive relationships with customers and optimizing the collections workflow to reduce delinquency rates. Additionally, you will serve as the main point of contact for legal firms engaged with the company for escalated accounts.


WHAT WILL YOU DO

  • Collect on Client Invoices: Lead efforts to collect payments for monthly invoices, deposits, contract payments, etc., from clients and other affiliated brands. Ensure that outstanding balances are addressed promptly and professionally.
  • Past Due Invoice Collection: Communicate with clients to collect past due invoices, using effective negotiation and communication skills to facilitate timely payments.
  • Delinquency Reporting: Gather and report on past-due invoice ratios. Collaborate with leadership to develop strategies for reducing delinquency rates across all brands.
  • Professional Communication: Maintain a professional and clear tone of voice when discussing confidential matters, such as payment and check information, while serving as the voice of the company.
  • Coordinate with Other Teams: Collaborate with Feather Enterprise and Fernish B2B teams to collect payments for invoices processed outside of Feather's payment processor (Stripe).
  • Team Development: Train, onboard, and develop new and existing team members to ensure a high level of service in the accounts receivable process.
  • Escalation Handling: Address escalations from Customer Experience, Finance, and Sales Operations for disgruntled clients, working towards amicable resolutions.
  • Delinquency Analysis: Analyze and report the delinquency rate of each brand, providing insights to leadership for strategic planning to improve collection efforts.
  • Customer Experience Collaboration: Work closely with the Customer Experience team to ensure the highest quality of interactions with clients during the accounts receivable process.
  • Legal Firm Liaison: Act as the primary contact for all legal firms engaged with the company for accounts receivable escalation accounts that require resolution beyond internal collections efforts.
  • Management Reporting: Provide weekly management reports on the status of the total AR book, including week-on-week (WOW) and month-on-month (MOM) changes in accounts receivable values by age.
  • Inside Sales Interface: Interface with inside sales teams across all brands to enhance the credit application process for both B2B and B2C clients. Provide recommendations on creditworthiness and acceptable levels of risk.
    Report CFGI (consulting) for the time being
  • Managing StayNTouch, billing system daily
  • Working closely with members of other departments within Corporate Finance and across the company
  • Work with guest and customer service teams on inquiries related to billing matters.
  • interact and manage staff accountants that assist in the performance of recurring responsibilities (i.e., cash applications within the billing system, account reconciliations, journal entry preparation, etc. (specifically regarding revenue and related accounts such as AR, AR Clearing, Revenue, and Deferred Revenue)).
  • Review open accounts and send invoice reminders or new invoices
  • Prepare month-end reconciliation
  • Prepare and record month-end journal entries
  • Collaborate with other departments and teams to support the organization’s financial management and decision-making.

Requirements

  • 4-6 years of experience developing a similar role.
  • Leadership Skills: You possess strong leadership abilities and can guide and inspire your team to achieve their goals effectively.
  • Accounts Receivable Expertise: You have a proven track record in accounts receivable and debt recovery, with a thorough understanding of best practices and strategies.
  • Analytical Mindset: You can analyze data and generate valuable insights to improve accounts receivable processes and reduce delinquency rates.
  • Communication: Your exceptional communication skills allow you to interact professionally with clients and internal stakeholders.
  • Collaborative Approach: You are a team player and work well in cross-functional collaboration to achieve collective objectives.
  • Problem-Solving: You are adept at handling challenges and resolving issues, particularly during escalations and difficult collection cases.
  • Process Improvement: Your proactive approach to process improvement helps to identify areas for enhancement and optimization.
  • Customer-Centric: You prioritize providing excellent customer experiences while ensuring payment compliance.
  • Organizational Skills: You can manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
  • Financial Acumen: You have a good understanding of financial principles and credit risk assessment.

Benefits

  • Health Insurance
  • Training & Development
  • HMO on-day-one
  • Paid Bereavement & Family Leave
  • Maternity Leave
  • Paternity Leave
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Solo/Single Parent Leave
  • Special Leave Benefits for Women
  • Mental Health Support

Advice from our career coach

<p>As an Accounts Receivable Manager, you will play a crucial role in overseeing the accounts receivable process and ensuring timely collection of outstanding balances for multiple brands. To stand out as an applicant for this position, here are some key tips and insights:

  • Highlight your experience in developing similar roles, with 4-6 years of experience preferred.
  • Demonstrate strong leadership skills to guide and inspire your team effectively.
  • Showcase your expertise in accounts receivable and debt recovery, emphasizing your understanding of best practices and strategies.
  • Emphasize your analytical mindset to analyze data and generate valuable insights for process improvement.
  • Highlight your exceptional communication skills for professional interaction with clients and internal stakeholders.
  • Illustrate your collaborative approach by emphasizing your ability to work well in cross-functional collaboration.
  • Describe your problem-solving abilities, particularly in handling escalations and difficult collection cases.
  • Showcase your proactive approach to process improvement and optimization.
  • Emphasize your customer-centric approach and focus on providing excellent customer experiences while ensuring payment compliance.
  • Demonstrate strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
  • Highlight your financial acumen and understanding of financial principles and credit risk assessment.

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