Preferred location: Charlotte, NC
As an Administrative Assistant you’ll provide support to Whip Around’s customers and employees through a variety of pathways. This role will work directly with the Implementation team, Customer Success Managers, and the Whip Around management team.
Key Responsibilities
- Assist in setting up new client accounts in the Whip Around software platform
- Coordinate with teams to integrate new accounts with partner companies
- Help create and customize inspection forms and preventative maintenance programs per client needs
- Coordinate initial kick-off calls and training sessions for customers
- Handle client calls to resolve non-payment issues.
- Process incoming checks and record accurately
- Follow up with clients to ensure product adoption
Requirements
- Required:
- Excel skills at an Intermediate level or higher
- strong ability to quickly learn and proficiently utilize various software applications
- Customer service mindset, with the goal of consistently providing a “Wow!” experience to our customers
- Ability to effectively communicate, both verbally and in writing, with clients and colleagues
- Detail oriented personality, with the ability to complete tasks quickly and accurately, especially when handling documents, scheduling, and data entry
- Self-motivated employee with strong time management skills
United States
