Administrative Assistant(U.S./Canada/UK background is required)

• Manage and maintain relationships with recurring clients, ensuring high levels of service and satisfaction.

• Engage with new and existing clients to identify service needs and close sales opportunities.

• Support sales efforts for specialized services, including termite jobs and environmental assessments.

• Respond to inbound inquiries from multiple communication channels.

• Coordinate and manage daily service routes and technician schedules.

• Schedule appointments for inspections and services, including mold and lead inspections.

• Arrange emergency service requests as needed.

• Assist in coordinating technician resources across teams.

• Provide operational support to leadership as needed.

• Assist in managing and supporting the Chinese CSR team.

• Create, update, and maintain training materials for team members.

• Manage and resolve service tickets through CRM systems (e.g., HubSpot).

• Prepare and compile reports, including XRF and Local Law filings.

• Support compliance-related processes such as Local Law 69 and Local Law 55 requirements.

• Track and manage recurring compliance clients.

• Generate and send invoices to clients.

• Track payments and follow up on outstanding balances.

• Occasionally coordinate in-person payment collection when required.

• Facilitate communication between internal teams to ensure seamless service delivery.

• Coordinate resource sharing and job support between departments.

• Act as the primary liaison between clients, schedulers, and technicians.

• Handle client communications via phone, email, and occasional in-person interactions.

• Address billing inquiries and follow up on past-due invoices.

• Maintain detailed records of client interactions and outstanding balances.

Hard Requirements:

• Previous experience in client management, account management, operations coordination, customer service, or a similar role.

• Strong experience communicating directly with clients and customers.

• Excellent written and verbal English communication skills.

• Strong organizational and multitasking abilities.

• Ability to coordinate multiple schedules, teams, clients, and priorities.

• Strong follow-up skills and attention to detail.

• Comfortable handling billing inquiries, invoices, and payment follow-ups.

• Experience using CRM systems; HubSpot experience is an advantage.

• Comfortable working independently and taking ownership of assigned responsibilities.

• Strong problem-solving and communication skills.

• Ability to work effectively in a fast-paced, service-oriented environment.

• Must have grown up in the United States, Canada, or the United Kingdom.

• Open to expatriates who have relocated abroad and are currently working or living remotely.

• Must be comfortable communicating with North American clients and working within North American business processes.

• Previous experience in construction, restoration, environmental services, or a related industry.

Schedule:

HOURS/WEEK:

• 40 Hours/Week

• Monday-Friday 9:00AM-8:00PM EST

• Should be open to schedule including weekends and holidays

Offer and Benefits:

• Weeks 1–8: $8 USD/hour

• Weeks 9-16: $9 USD/hour

• Weeks 17 onwards: $10 USD/hour