Life is too short to work with jerks.
Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.
We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.
If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.
Summary:
NCD Dental & Vision is seekingan Agent SupportCoordinatorto join our team. Your role is simple: offer the highest level of service and support possible to our most important customers, the insurance agent community. We will be the most agent centric dental plan on the planet! Your primary responsibility in this role is to act as the main point of contact for NCD’s network of insurance agents. You will answer incoming questionsregardingproducts, enrollment portal, and member service from both new and existing agents. Other duties include onboarding and setting up new agents within our system and processing inbound account changes from agents.
Essential Duties and Responsibilities:
Ensure our agents are happy
Handles both inbound and outbound communication with agents and brokers
Educates agents and brokers of available NCD products
Assistsagents and brokers with questionsregardingproducts, portalenrollmentand service needs
Ensures effective onboarding process for prospective and new agents and brokers
Creates new agent accounts in Admin system. Ensuresnew agents are enabled to sell products
Processes a smooth onboarding experience for new agents
Ensures data integrity of agent files. Updates files as needed
Education and Experience:
Bachelor’s degree or equivalent related work experience preferred
Proficient in current industry standard PC applications and systems
Strongunderstandinginternal products
Excellent verbal and written communication skills
Excellent organizational skills
Analytical/problem solving skills
Ability to work with minimal supervision
NCD Benefits:
Company-paid health, dental, life, and disability insurance
401(k) with employer match
Opportunity for professional development
Work from home allowance and support
Positive work environment NCD-Dental-and-Vision-Reviews-E5652859.htm" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;" rel="nofollow ugc noopener noreferrer" target="_blank">Check us out on Glassdoor!
