Application Support Specialist, Mid.

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

The One 23 Group, a Virginia-based Government Contractor, seeks an Application Support Specialist, Mid.

Responsibilities:

Customization & Configuration:

Customize and configure ServiceNow, JIRA, Splunk, and SharePoint to align with business requirements and enhance functionality.

Develop and implement custom solutions, workflows, and integrations to optimize system performance.

Dashboard Development:

Design and create dynamic, user-friendly dashboards in ServiceNow, Splunk, and other platforms to provide actionable insights and support data-driven decision-making.

Develop and maintain reports that reflect key performance metrics and system usage.

Technical Support:

Provide day-to-day support for ServiceNow, JIRA, Splunk, SharePoint, and related applications, including troubleshooting, issue resolution, and user assistance.

Perform system maintenance and updates to ensure optimal performance and security.

Collaboration:

Work closely with IT teams, end-users, and stakeholders to gather requirements and implement effective solutions.

Participate in meetings to understand business needs, provide technical expertise, and offer recommendations for system enhancements.

Documentation & Training:

Create and maintain detailed documentation for customizations, configurations, and dashboard implementations.

Provide training and support to end-users on system functionalities and best practices.

Qualifications:

Bachelor’s degree (BA/BS) in Computer Science, Information Technology, or a related field.

Minimum of 5 years of experience in application support or a related role, with a focus on customizing and optimizing ServiceNow, JIRA, Splunk, SharePoint, and dashboard development.

Proficiency in customizing and configuring ServiceNow, JIRA, Splunk, and SharePoint.

Experience in developing and designing dashboards and reports.

Strong understanding of IT service management (ITSM), workflow automation, and data visualization principles.

Familiarity with federal cybersecurity regulations, NIST standards, and FISMA compliance is a plus.

Solid understanding of IT systems, applications, and data integration.

Desired Skills:

Relevant certifications such as ITIL, ServiceNow Certified System Administrator, or JIRA Administrator are highly desirable.

Strong problem-solving abilities and attention to detail.

Ability to analyze complex systems and provide practical solutions.

Excellent verbal and written communication skills.

Ability to interact effectively with technical and non-technical stakeholders.

Experience in managing multiple tasks and projects simultaneously, with a strong ability to prioritize and meet deadlines.

Clearance:

Must qualify for a Public Trust (US citizenship required).