The Bazaarvoice Finance organization is looking for a finance professional that has experience in building, maintaining, and evolving financial relationships with clients. This position requires a great deal of communication with customers, both internal and external. The candidate must be organised, and have excellent verbal and written communication skills. The candidate must also possess the ability to convey account status in a clear, concise, friendly and professional manner. As a member of the global financial team in a hyper growth stage company the position will support multiple teams and assist with a variety of financially related initiatives. We are looking for someone who is willing to roll up their sleeves and help build a world class finance team. Flexibility and a desire to constantly learn and push yourself are absolutely essential to succeed in this environment.
Primary Duties of the Role:
- Effectively manage your portfolio of customer accounts by making timely collections of all accounts while building rapport and maintaining good customer relationships with a positive attitude.
- Contact customers regarding upcoming or past due accounts by sending written communications and/or making phone calls, and ensuring customer understands what they are being asked to pay for and obtaining their commitment to pay all outstanding invoices in a timely fashion.
- Maintain a clean status of accounts by resolving outstanding credit memos, payments, and invoices.
- Research and respond to customer questions and requests by effectively using the accounting system and communicating with the sales team and other internal departments.
- Maintain an up to the minute understanding on the status of your portfolio of accounts and communicate this at regular account status update meetings.
- Perform reconciliations and produce and analyse reports related to accounts receivable and customer purchasing and payment patterns.
Skills and Experience Necessary for the Role:
- Bachelor’s Degree preferred and basic accounting skills in a Finance-related field.
- Minimum of 3 years in the Accounts Receivables collections field.
- Must be proficient in Microsoft Office Word and Outlook.
- Must have excellent Excel skills with the ability to produce Pivot tables and VLookups.
- Knowledge of NetSuite and SalesForce a plus.
- Knowledge of collection techniques, policies and procedures for business-to-business.
- Experience reviewing customer contracts for payment terms and billing information.
- Ability to prioritise, meet deadlines and resolve complex problems with minimal guidance.
- Individual must demonstrate career progression and skill growth.
- Professional, detail oriented, well organised and efficient.
- Experience in NetSuite accounting system is a plus.
- A proven dedication to teamwork, leadership and integrity within a professional environment.
United Kingdom
