Customer Collections Associate

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

What you bring

• Prior experience in customer service, accounting, or collections is preferred but not required.
• Customer-centric
• Basic understanding of billing processes and account management principles.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to analyze data effectively.
• Willingness to learn from experienced peers and embrace feedback for continuous improvement.
• Ability to work collaboratively as part of a team and seek guidance when handling non-routine situations.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities

• Be assigned specific tasks by the Manager or Senior Specialist, such as monitoring and following up on specific overdue accounts or specific type of invoices.
• Collaborate with the Customer Collections Specialist to identify accounts requiring additional attention or alternative collection strategies if part of your specific assignment.
• Initially, focus on handling tech touch accounts with lower accounts receivable (AR) value to gain hands-on experience and develop your collections skills.
• Receive assistance and support from peers and your manager during customer calls or challenging situations.
• Communicate your needs, report any issues or obstacles encountered during the collections process to ensure quick resolution and effective collections efforts.
• Update account status records (reports) and maintain accurate documentation of collection activities.
• Work closely with other teams, such as Sales and Customer Experience (CX), to gather relevant information and support the collections efforts.
• Learn and adhere to company policies and procedures related to collections and customer interactions.
• Be a team player and demonstrate flexibility by being ready to jump on different assignments based on the evolving needs of the business and the collections team. This may include assisting with special projects, supporting colleagues during peak periods, or taking on additional responsibilities as assigned.

Practicals

• You'll report to: Manager, Customer Collections
• Team: Collections
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $13,300 USD to $24,650 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with Manager Customer Care
3. Interview with Senior Manager
4. Exercise
5. Interview with team member
6. Prior employment verification check

Benefits

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.