About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.
About the job
SUMMARY
Primary responsibility is to ensure customer satisfaction within current and future customer base.
Your tasks
ESSENTIAL DUTIES AND RESPONSIBILITES
•Communicate with Account Directors on key aspects of sales act to learn processes, account management, and intricacies of the business overall
•Provide information resources to specific areas of direct customer base
•Perform specific account management activities are required, including but not limited to:
-Creating orders and quotations for new store, rebuilds, remodels or equipment replacement,
-Attending and/ or supervising key installations
•Maintain constant awareness of customer operational changes as they relate to kitchen design or other restaurant areas.
•Assist in coordinator of communication between Sales, Product Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Program Management and Information Systems on market-related issues
•Extensive travel within the US (>40%) and attendance at meeting/business functions as required to build/maintain customer relationship in the marketplace.
•Other duties as assigned.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Customer Service-Knowledge of principles and processes for providing customer service. This
includes customer needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.
- Design-Knowledge of design techniques, tools, and principles involved in production of technical
plans, blueprints, drawings, and models. Ability to read and interpret architectural drawings and
schedules.
• Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling
products or services. This includes marketing strategy and tactics, product demonstration, sales
techniques, and sales control systems
Problem Solving/Communication-Ability to ask relevant questions of Customers, Architect’s,
contractors, Suppliers to problem solve and ensure customer satisfaction. Strong verbal and written
communication skills.
• Language Skills: Intermediate Skills-Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Intermediate Skills - Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply
concepts of basic algebra and geometry.
• Reasoning Ability: High Skills - Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
• Computer Skills: Word Processing Software, Spreadsheet Software, CAD/Design Software, Internet
Software - General Knowledge, Project Management Software, Database Software – PBS/OCS, Lotus
EDUCATION and/or EXPERIENCE
•Bachelor’s degree in business administration preferred.
•3-5 years of prior customer related work experience
•Combination of education and work experience will be considered
SUPERVISORY RESPONSIBILITIES
•Does not supervise staff
What we offer you
Contact details
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
United States
