Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Accounts Receivable – Senior Process Associate – German – Remote EMEA/EU
Responsibilities
Collections
- Prepare and send monthly account statements to the customers with open balances and outstanding receivables
• Ensure that all receivables are collected as per the contractual term, on time and in a professional manner, by following the collections strategy in place
• Perform regular age analysis on client accounts, decide on the collections approach considering the customer specifics, monitor account details for non-payments, delayed payments and other irregularities
• Follow up for Collections against Overdue invoices and initiate collection efforts; initiate escalations when needed
• Provide remittance advices to the cash app team
• Build a good collaboration with both the customers in the portfolio and the local teams
• Ensure updating all the required trackers (e.g. daily productivity/volume tracker, etc.)
• Be a part of the regular calls (need basis) and ensure that no scheduled meetings are missed
Query management
• Display customer service orientation
• Deal with complex and escalated customer account related queries, ensuring that progress and solutions are communicated
• Escalate more complex queries to the Accounts Receivable Team Lead
General Administration
• Prepare and distribute regular and ad-hoc reports as required by the business or the higher Management
• Ensure proper control checks are adhered to, so that errors are minimized/ eliminated
• Report any non-compliance issues to the Management so that precautionary measures can be put in place
• Perform month end closing processes and support various financial & operational audits
Qualifications we seek in you!
Minimum Qualifications / Skills
- Bachelor’s degree in Accounting/Finance/Economics is preferred
• Relevant of experience in Accounts Receivable processes
• Fluent in English both written and verbal
• Fluent in German both written and verbal (min. C1)
• Strong computer skills and good command of MS Office (i.e. Excel, Outlook, Word)
• Experience in SAP is required
Preferred Qualifications / Skills
- Demonstrate excellent client engagement and negotiation skills
• Display the required accuracy and attention to detail when dealing with client accounts and Information
• Strong analytical skills and proactive approach to be able to work with minimum supervision
• Proactive individual with excellent interpersonal and effective communication skills
• Commitment to Confidentiality, Integrity & Accountability
• Team player & process driven person
What can we offer?
• Attractive salary;
- Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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