Position Overview We are looking for a detail-oriented Associate Accounts Receivable to join our team. The role focuses on cash collection, credit control, and customer communication, ensuring timely collection of receivables while maintaining strong professional relationships with customers and internal stakeholders.
Key Responsibilities
Review and analyze open accounts using daily ageing reports
Manage assigned customer accounts through outbound and inbound collection calls and email communication
Collect customer payments in line with agreed payment terms and follow up on payment commitments
Monitor payment activities to ensure timely collection of receivables
Escalate non-payment or lack of response in a timely and compliant manner
Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
Coordinate and follow up with Sales and Operations teams regarding customer accounts
Maintain daily and weekly trackers and perform self-quality checks
Ensure adherence to internal controls, compliance requirements, and company policies
Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
Follow and update Standard Operating Procedures (SOPs)
English - B2 or higher
Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role
Strong communication skills with confidence in phone and email interactions
High attention to detail and strong organizational skills
Ability to work with multiple systems and manage priorities effectively
Customer-focused mindset with a problem-solving approach
Proficiency in MS Excel and ERP/finance systems is an advantage All your information will be kept confidential according to EEO guidelines.
About Sutherland:
Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
Sutherland is a global customer service and business process outsourcing company that serves industry leaders across multiple sectors. The company operates through offices in various countries, including Bulgaria, and manages customer support operations for major international brands. Sutherland provides multilingual customer service professionals who handle email support, chat support, and customer inquiries for clients in industries ranging from music streaming to financial services and healthcare. The company emphasizes a multicultural work environment with professional development opportunities and comprehensive employee benefits.
