Post a job

Job has expired

This job post is expired and is no longer taking new applicants.

Return home Find similar jobs

Associate ServiceNow Developer

Burwood Group, Inc

United States only
Base Salary
90k-110k USD
Burwood Group, Inc

Job Description

Company Description

Who We Are

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina.

Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.

Job Description

What You’ll Do

The Associate ServiceNow Engineer a key member of our Managed Services Tools team, building ServiceNow integrations and automating IT processes to enable clients to become more efficient & effective, and ultimately provide a better user experience for their end-users. The team works directly with clients and with various teams across Burwood.

As the ServiceNow Engineer, you’ll be involved in:

  • Performing requirements analysis, design, configuration, testing and customization of ServiceNow applications based on business requirements and in alignment with ITSM/ITIL best practices.

  • Resolving assigned Tasks, and/or Projects to complete in a self-directed and semi-independent manner. Performing and completing work with quality and in a timely manner.

  • Performing continuous development, improvement, and maintenance of existing ServiceNow modules and integrations.

  • Creating comprehensive and efficient ServiceNow workflows and processes to drive ITSM success.

  • Maintaining and helping to further develop our integrated platforms with ServiceNow.

  • Managing all aspects of internal deployment projects and work closely with the internal teams on status, issues, and communications.

  • Conducting testing, debugging, and troubleshooting activities to ensure smooth and efficient operation of ServiceNow applications.

  • Creating and maintaining technical documentation including development specifications, system designs, and user guides.

  • Providing end-user training and support for ServiceNow applications.

  • Staying updated with ServiceNow platform updates and new features and assessing their relevance to Burwood and our clients.


Who You Are

  • You have experience with IT Service Management process and tool design, configuration, and administration.

  • You are a detail-oriented, enthusiastic, self-starter with the ability to work both independently and in a team environment.

  • You enjoy problem solving and workflow challenges. You use this passion to design and build quality products and solutions for customers.

  • You have excellent communications skill whether that be in-person, over-the-phone or e-mail, with both technical and non-technical stakeholders.

  • You have experience with IT Service Management and IT Service Operations workflows and processes.

The Tech Stuff

  • 1+ year admin experience with a solid understanding of ServiceNow ITSM modules.

  • 1+ year development experience including coding and configuration ServiceNow.

  • 1+ year experience with designing business processes for ServiceNow implementation.

  • 3+ years JavaScript experience

  • Proficient in ITIL practices and methodologies. (ITIL Certification preferred)

  • ServiceNow Certified Application Developer certification (preferred).

  • Development work in ITAM (HAM and SAM), ITSM, CMDB, ITBM, ITOM, IAM (preferred).

  • Solid experience in developing and customizing applications using ServiceNow platform (Service Portal, Service Catalog, Incident Management, Change Management, etc.).

  • Experience working in both Waterfall and Agile environments.

  • Experience with Web Technologies (XML, HTML, Java, JavaScript, JSON, React, Web Services, etc.)

  • ITIL, COBIT and ServiceNow specific certifications are a plus.

  • Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.

Additional Information


If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

  • Flexible work-from-home policy
  • Generous vacation policy
  • 401(k) and Roth 401(k) savings plan, complete with a company match
  • Health, dental and vision insurance
  • Life and accident insurance
  • Short and Long-Term Disability coverage
  • Mental wellness programs
  • Flexible spending accounts for pre-tax healthcare and transit/parking expenses
  • Learning opportunities in support of career development
  • Access to financial planning expertise

Compensation packages at Burwood Group are based on various factors unique to each candidate including work location, skillset, experience, qualifications, and other job-related reasons. ​

The estimated salary range for this role is ($90,000-$110,000). This role may also be eligible for incentive compensation based on individual and/or company performance. Sales roles have an additional opportunity to earn substantial variable compensation tied to quota achievement.

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.

Advice from our career coach

Burwood Group, an innovative technology consulting firm, is seeking an Associate ServiceNow Engineer to join their Managed Services Tools team. In this role, you'll be responsible for building ServiceNow integrations and automating IT processes to enhance client efficiency and user experience. If you're detail-oriented, enjoy problem-solving, and have experience with IT Service Management, this could be the perfect fit for you. Plus, with a flexible work-from-home policy, generous benefits, and a commitment to diversity and inclusion, Burwood offers a unique and supportive work environment. Join the team and build a career as unique as you are.

Apply for this job


Please let Burwood Group, Inc know you found this job with This helps us grow!

About the job

Feb 24, 2024


90k-110k USD

United States only mascot