IT Analyst/Programmer - Remote

This is a limited tenure position that has been approved for 2 years.

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Bachelor’s degree and training/experience in technical development; OR, Associate’s degree and 5 years’ professional experience in technical development.

Knowledge of system design principles, software development methodologies, and computer programming. Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.

Additional Required Qualifications:

• Outstanding customer service skills that includes verbal and written, effective in a team environment, and capable of creating technical documentation.
• Basic understanding of databases and servers.
• Agility or ability to switch between topics and problems.
• Demonstrated history of efficiency and productivity.
• Knowledge of object-oriented design, preferably Java and C #/.Net.
• Experience with relational database and SQL statements/queries.
• Knowledge and experience of version control management with Git.
• Experience working with operating systems (Windows, Linux).

Preferred Qualifications:

• Experience with SailPoint.
• Basic understanding of Active Directory.
• Experience with Scaled Agile Framework (SAFe)
• Experience with ServiceNow.
• Experience with Azure DevOps.
• Experience with Identity Management (Authorization).

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.