Do you want to be part of a leading innovator in material handling technology and revolutionize the world of forklift trucks? EP Equipment develops and manufactures electric and lithium-ion powered pallet trucks, stackers and forklift trucks. With our start-up spirit and the strength of a global company, we sell our products through a regional partner network that shares our vision.
We are looking for a full-time Backoffice Sales Administrator - Italy (m/f/d) located in Bologna, Italy.
Your tasks with us:
- Customer Interface:
Act as the primary contact for customers, coordinating communication between them and the EP organization. - Order Processing & Procurement:
Manage customer orders and vehicle procurement, ensuring accurate and timely execution in the ERP system. - Dealer Network Coordination:
Support the dealer network across Europe with a focus on Italy, assisting with dealer onboarding and acquisition. - Transport & Delivery Coordination:
Plan and oversee truck deliveries in collaboration with logistics providers and internal teams. - Proactive Customer Support:
Provide proactive customer communication, sharing updates on sales measures and promotions. - Sales Team Support:
Assist the Sales Managers by preparing materials and handling ad-hoc administrative tasks.
Requirements
- Previous experience in sales support, order processing, or customer service, ideally in a B2B environment.
- Familiarity with CRM and ERP systems, knowledge in HubSpot is an advantage
- Experience in transport and logistics coordination is highly desirable, but not a must.
- Strong communication skills with a customer-focused mindset.
- Ability to multitask and maintain an overview in a fast-paced, dynamic environment.
- Excellent organizational skills and attention to detail.
- Comfortable with telephone communication and managing customer relationships across regions.
- Fluency in Italian and English (written and spoken); additional languages are an advantage.
Benefits
- You take on your own area of responsibility and help to build our business in Italy.
- We encourage open communication, self-organization and the active involvement of all team members. You can contribute and develop your skills in our dynamic and supportive environment and grow with the company.
- Get access to the corporate benefits portal with attractive discounts.
Ready to help shape the future of logistics? Apply now and become part of our team!
We look forward to getting to know you!
P.S: You won't find the classic fruit basket with us, but you will find top coffee, which has even been approved by our Italian colleague 😉
Italy
