Benefit Consultant

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now.
Newfront is building the modern insurance experience.
We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.
Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.
Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

This position is responsible for the strategic oversight of employee benefit programs for client companies and for ensuring customer satisfaction. Your passion for problem solving help you identify opportunities for Newfront to help clients meet their business objectives. Your exceptional communication skills help you connect with clients by email and phone - quickly establishing trust and rapport.
We support one another to help each other grow and to be sure we succeed together in supporting our clients - We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What's exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines and is dependable.
This position is a salaried, exempt and full-time role and reports to the Employee Benefits Segment Lead. This position is 100% remote (within USA), with the option to work from any of Newfront's office locations.

What You'll Be Responsible For:

• End-to-end client management including onboarding, relationship management, engagement, and satisfaction.
• Demonstrate proficiency in order to explain technical analysis with regards to plan renewal, marketing, budgeting, contribution scenarios and demographic analysis.
• Lead and direct account renewal presentations by collaborating with technical, marketing and services teams.
• Build and maintain carrier relationships as primary point of contact, subject matter expert and advisor.
• Collaborate on short- and long-term strategies with clients and vendors to improve benefit programs, maintain cost and to design and implement new programs.
• Manage vendor relationships to ensure positive performance and results for clients; understand product options to be able to make recommendations; oversee implementations; and resolve escalated issues.
• Manage the marketing process; negotiate with the carriers about rates, service, and performance guarantees.
• Understand available funding arrangements in all market segments.
• Attend and participate in external seminars as a company representative for education and industry networking.
• Assist with the strategic design and/or selection of comprehensive wellness programs.
• Work strategically with producers. Support Producers with prospecting efforts. Identify and implement opportunities to partner with Newfront consultants across other lines of business.
• May be responsible to train others.
• Other tasks, duties or special projects as assigned.

Qualifications:

• Efficient at multi-tasking and flexibility to deal with ever-changing priorities and deadlines.
• Exceptional communication and strong negotiation skills: written, public speaking and presentation preparation.
• Exceptional customer service skills, diplomacy, professionalism, and tact.
• Ability to be resourceful, take initiative, solve problems, create solutions, and manage process improvements.
• Thrives at working with others in a fast-paced environment. Ability to project plan including training, delegating, and providing oversight.
• Adaptability and flexibility to proactively anticipate and address issues and client needs.
• Exceptional time management skills and the ability to navigate demanding schedules, priorities, and volumes.
• Ability to learn, adopt and train use of technology systems and software applications.
• Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.
• Ability to provide direction, give feedback and coach others within team.
• Minimum of 5-7 years of insurance industry experience with at least two years working in a brokerage.
• Employee Benefits experience required.

Preferred Knowledge, Skills and Abilities:

• Independently lead accounts and provide guidance to team.
• Maintain knowledge of major industry components by reading industry publications and attending conferences.
• 5+ years of Employee Benefits experience.

Required Certificates, Licenses, Registration:

• Must obtain a Department of Health/Life License within one month of hire.

The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $116,000 and $145,000/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!
Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.