Bilingual Training Success Specialist, Norway

Overview

At Prosci, a global leader in change management solutions, we are seeking intellectually curious individuals to join our team as Training Success Specialists. As part of the TSS function at Prosci Europe, you will join a multicultural, enthusiastic and change oriented team that continuously strives to deliver upon Prosci’s values.

You will work with, and offer practical advice on, the suite of Prosci digital tools. This is an opportunity to become a subject matter expert on the tools in the Prosci Portal, and to demonstrate that expertise. In addition, working closely with the classroom Instructor, you focus on ensuring the training programme runs smoothly, troubleshooting technical issues and creating a seamless experience for participants before, during and after training.

We believe that our people are the key to achieving our business goals. The Training Success Specialist role is an excellent entry point for individuals embarking on, or in the early stages of their professional journey. It provides a unique and fulfilling opportunity for growth and development within our organisation.

Key Responsibilities

• Partner with the Instructor to create an unforgettable classroom experience for course participants on both virtual and in-person courses.
• Preparing training venues and liaising with catering staff as host for in-person training.
• Build rapport with course attendees and foster productive relationships, for example, by addressing any questions or needs as they arise during or after training.
• Take pride in becoming expert on the Prosci digital tools.
• Remain up-to-date on latest Prosci solutions, training offerings and thought-leadership to enable you confidently and competently to begin business development conversations in the classroom and accurately hand details to our growth team
• Be thorough: proactively work with colleagues in our operations team to ensure all pre, in-course, and post course activities are completed efficiently
• Collaborating with participants from global organisations to facilitate the creation of change strategies and implementation plans.
• When not actively supporting training courses, you will have the opportunity to engage in cross-functional collaboration on internal projects. For example, supporting our marketing team with webinars, blog posts and research projects.
  
  

Requirements

Candidate Profile

Based on this role’s scope and responsibilities, we are seeking candidates with the following qualifications, skills, attributes, and competencies:

Minimum:

• Intellectually curious and self-starting; this is not a role for those waiting to be tasked before acting.
• Excellent time management and organisational skills.
• Demonstrate adaptability, flexibility, and the ability to problem-solve.
• Professional proficiency in spoken and written Norwegian and English.
• Comfortable speaking and presenting to groups of people and facilitating group activities.
• Have a keen eye for detail while maintaining a focus on the bigger picture.
• A warm, responsive and friendly communication style and a genuine interest in people.
• Good working knowledge of MS 365, online meeting platforms, and CRM systems.
• Team player, able to work collaboratively with others.
• Previous experience in a customer service role, ideally within a professional services environment.

Preferred:

• Professional competency in other European languages, e.g Danish, Swedish, French, or German.
• Previous experience of managing or hosting small scale events
• Experience of learning & development or adult learning related work would be useful.
• An understanding of EU & UK data protection regulations in relation to managing and storing personal and professional data.

Additional Information

Travel Requirements: Regular travel (up to 60%) within Europe is required for this role, including nights away from home.

By applying for this role you are consenting to your personal data being shared with Prosci Inc (US-based), or Nexum Group SRL AND/OR any of its group entities trading as Prosci Morocco SARL, Prosci Italy SRL, Prosci Singapore (pte) Ltd, Prosci UK Ltd, Prosci South Africa (pty) Ltd, CMC Partnership (Schweiz) GmbH , Prosci Belgium SPRL, Prosci France SARL, Prosci Luxembourg SA, Prosci Nordics ApS, Prosci Switzerland SA. This means that your data may be shared and/or stored outside of the country of application for up to 5 years, in the locations of any of the aforementioned affiliates or with Prosci Inc in the United States, for the purposes of reviewing your application and presenting you with any suitable future employment opportunities.

Benefits

Work Location: Applicants must be based in either Norway or Sweden. The role is offered on a remote basis with regular travel to client site or public course venues. A quiet space and good quality bandwidth is required to deliver virtual courses when working from home.

Compensation: Will vary based on candidate experience, qualifications and location. Currently includes participation in a discretionary annual bonus scheme, access to Linkedin Learning and multiple employee-led interest and resource groups.

At Prosci, you’ll find more than a job. Here, you can contribute to meaningful work in the world, co-create your professional experience, and learn and grow. Our global team is rich in experiences and passion for helping our clients create change success.

Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organisation: https://www.prosci.com/about/dei.