The Opportunity:
The individual in this position is primarily responsible for customer set-up, invoice creation and cash application for ACA’s clients. Also, this individual completes project reviews and reconciliations when there are questions about the individual project or client account.
What you’ll do:
- Oversee and resolve escalation related to cash application and collections during business day hours.
- APS ownership from project creation down to invoicing
- Respond to daily revenue -related inquiries from various stakeholders. Provide accurate and timely information to support business decision
- Assist with financial operations related to acquisitions. Ensure seamless transition and integration of acquired entities into existing financial systems.
- Zendesk Ticket Escalations – handle and resolve tickets related to financial operation. Prioritize and escalate to ensure timely resolution.
- Process terminations in accordance with company policy and procedure
- Develop and maintain strategic partnership with Stake holders
- Work closely with the Sales AEs and CSMs to address customer issues and improve overall customer satisfaction.
To Qualify for the role, you will have:
- Minimum of two (2) years of billing experience, preferably in a consulting environment or where projects are required for customer accounts.
- Proven ability to perform client account reconciliations, including reviewing contracts and ensuring consistency with invoicing.
- Proven ability to be creative, self-disciplined and capable of completing critical tasks independently expeditiousl
Ideally, you’ll also have:
- Experience with Deltek platform(s)
What working at ACA offers:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.
About ACA:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.
What we commit to:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
United States
