The Opportunity:
We are looking for a Billing Support Specialist to join Seamless.AI on its mission to positively impact 1 Billion people. This role will work in tandem with the Customer Success team to ensure that each and every one of our customers has the support they need to succeed. As a Billing Support Specialist you will make an immediate impact by shaping our overall customer experience, collaborating with multiple internal departments to improve billing efficiency, and helping our company achieve its customer retention goals.
Responsibilities:
- Reach out to users, via phone and email, who have payment issues related to initial failed payment, card failure, or expired card status to retrieve updated information
- Coordinate with our Customer Success and other internal teams to process Billing operations tasks for clients
- Respond to and process ad hoc billing related questions from clients related to updating payment methods, updating invoices, extending access for payment in process, etc
- Collaborate with Seamless.AI’s Support, Customer Success, Product, Sales, and Accounting teams to improve communication and promote billing efficiency related to our product
- Be an expert in Seamless billing structure and our payment management software
- Exercise discretion while handling sensitive information and determining appropriate course of action while adhering to billing guidelines and policies
- Pull up most recent closed won opp in Salesforce - Ensure the billing update in Stripe is updated in Salesforce
Skillset:
- Critical Thinking
- Attention to Detail
- Verbal and Written Communication
Education and Requirements:
- 1-3 years’ experience in a similar role as a Billing Support professional at a SaaS company
- Bachelor’s degree preferred but not required
- Experience crafting well-written, helpful responses to broad audiences
- Proven ability to meet deadlines to achieve productivity KPIs
- Previously demonstrated the ability to exercise judgment in weighing options that could directly impact the retention of customers
Check out what our employees think about working at Seamless: CLICK HERE
Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.
United States
