Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.
What you’ll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.
What you’ll be responsible for:
Circle is looking for a role that will handle each ticket with the Jira system, searching for blockchain on-chain data, comparing it with the internal database, investigating possible causes of reconciliation exceptions, and coordinating with engineers to resolve issues. The goal is to clear all tickets systematically within SLA and document the entire process.
What you'll work on:
- Handling each exception ticket in Jira
- Investigating possible causes of exceptions through database queries and using blockchain explorer tools
- Determining the cause of exceptions, coordinating with engineers to resolve issues, and updating the ticket with information.
- Maintaining a weekly work log and documents
- Organizing and providing relevant documentation to facilitate a smoother auditing process
You will aspire to our four core values:
- Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
- Mindful - you seek to be respectful, an active listener and to pay attention to detail.
- Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
- High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
What you’ll bring to Circle:
Required:
- Understand basic knowledge of blockchain, including the difference between wallet, token, transaction, and gas fee.
- Have basic database query skills
- Have experience with ticket system like Jira
- Process strong communication and coordination skills in English
Nice to have:
- Experience/familiarity with Slack, MacOS, and Google Drive
We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Taiwan
