Business Analyst

Who We Are

FreedX is a newly established cryptocurrency exchange dedicated to providing a seamless, secure, and innovative trading experience. Our team comprises experienced professionals from the crypto, finance, and technology sectors, all passionate about driving the future of digital finance. At FreedX, we are committed

to creating a platform that empowers our clients with the freedom to manage their digital assets confidently and efficiently.

Our Vision:

At FreedX, our vision is to be the most trusted and reliable cryptocurrency exchange, offering unparalleled freedom and scalability to our clients. We aim to build a platform where users can trade and manage their assets with complete peace of mind, knowing that their security and reliability are our top priorities. We strive to continuously innovate and adapt to the evolving needs of the crypto market, ensuring that our clients have access to the best tools and services to achieve their financial goals. Join us on our journey to redefine the standards of digital asset trading and experience the freedom, reliability, and scalability that FreedX has to offer.

Key Responsibilities:

Product Strategy and Requirements Analysis

• Gather, analyze, and document detailed business requirements for new products, functionalities for the exchange and the blockchain
• Work closely with product managers to define product objectives and translate them into actionable insights and product requirements.
• Conduct competitive analysis, identify market trends, user demands, and potential product differentiators.
• Develop and prioritize product roadmaps, features, and user stories, ensuring alignment with business strategy and user needs.

Data Analysis and Insights

• Analyze user behavior data and trading patterns to identify areas for product improvement and to anticipate future user needs.
• Utilize data visualization tools and techniques to present insights to product managers, development teams, and other stakeholders.
• Conduct financial analysis on trading volumes, revenue generated from fees, and user activity to drive data-backed decision-making.

Stakeholder Collaboration

• Work with business development, legal, compliance, risk, and operations teams to ensure all aspects of product functionality are compliant with regulatory standards and optimized for performance.
• Facilitate communication and bridge gaps between technical and non-technical teams, ensuring product requirements are clearly understood and executed.
• Act as a liaison between the product team and external stakeholders, such as regulatory bodies, market analysts, and financial partners.
• Collaborate with UX/UI designers to develop a user-centered product interface, gathering user feedback and identifying areas for improvement.
• Perform user acceptance testing (UAT) to validate that new features meet functional requirements and offer a seamless user experience.
• Work with compliance teams to ensure that the exchange platform meets AML, KYC, and other regulatory requirements, implementing adjustments as needed.
• Maintain up-to-date knowledge of regulatory changes in the crypto space, evaluating their impact on the exchange and proposing necessary product adjustments.
• Define and track key performance indicators (KPIs) for the crypto exchange product, including user growth, transaction volumes, customer retention, and revenue.
• Develop regular reports on product performance, user feedback, and competitive analysis, presenting insights to senior leadership and suggesting actionable improvements.
• Use analytics to identify bottlenecks in the product flow, proposing solutions to improve efficiency, reduce friction, and enhance user satisfaction.

Requirements

Key Qualifications:

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field. An advanced degree is a plus.
• 3+ years of experience as a Business Analyst, preferably in the cryptocurrency, fintech, or financial services industry.
• Strong understanding of cryptocurrency markets and trading, including knowledge of crypto exchange operations, product functionalities, and regulatory requirements.
• Analytical skills: Proficient in data analysis, with experience using atleast one of the following SQL, Excel, and data visualization tools is a plus(e.g., Tableau, Power BI).
• Experience with Agile methodologies and familiarity with project management tools such as JIRA, Confluence, or Trello.
• Familiarity with compliance and risk management related to crypto exchanges, including AML, KYC, and CFT standards.
• Excellent communication skills to effectively bridge technical and non-technical teams, with the ability to translate business requirements into technical specifications.
• Detail-oriented and proactive, with strong problem-solving skills and the ability to adapt to a fast-paced, evolving environment.

Benefits

What We Offer:

Competitive salary and performance-based discretionary bonuses,

Health insurance for you and your dependents (Dubai only)

Flexible work schedule, hybrid/remote work opportunity

Visa assistance for you and your dependents (Dubai only)

Medical Cover (Dubai only)

Generous paid leave

Opportunity for professional development, participation to industry events

FreedX is an equal opportunity employer. We stand for an open and inclusive work environment that fosters the well-being of everyone. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our people unique.