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Business Process Analyst

Salsify logo


Job Description

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

How You'll Make an Impact:

  • Collaborate with R&D management (i.e., Product and Engineering Managers) and highly technical teams to understand customers’ needs, recognize areas for improvement, and anticipate desired outcomes.
  • Build processes with internal and external teams to support improvements in the R&D team, and fully own and execute process inquiries/issues/incidents.
  • Supervise the health/good shape of the owned processes throughout their lifecycle.
  • Analyze operational metrics using a wide range of tools and help prioritize follow-up actions and continuously look to identify process bottlenecks and their solutions while using unit cost economics to find creative ways to keep operating costs to a minimum.
  • Communicate process status, process impact, resource requirements, business issues, technical issues, and their resolutions.

You'll Enjoy This Role If You Have:

  • 2+ years technical project management, business analyst or similar experience preferably with building and growing SaaS applications.
  • Maintain command over several variably sized projects of varying types (reporting, data management, pilot process execution, collecting requirements), proactively balancing your time throughout the day/week to drive both packaged and custom/intricate engagements forward on the plan.
  • Proven track record to build strong cross-functional relationships with colleagues and partners and build influence within an organization that is brimming with strong opinions and deep expertise.
  • Detail orientation and comfort with tackling and troubleshooting technical challenges, and navigating complex data formats and reporting.
  • Ability to participate in strategic decisions and be resilient in the face of disagreement, changing business needs and structure, and failure; able to focus on the appropriate time horizon given the situation.
  • Strong interpersonal skills: must be sharp, energetic, outspoken, and results-oriented; able to prioritize and focus in a constantly evolving environment.
  • Demonstrated ability to understand user feedback and then take or recommend action on those findings.
  • Strong analytical, communication, leadership, and customer service skills.
  • Organizational, coordination, and prioritization skills along with multi-tasking capabilities to get things done with time-sensitive requests
  • English fluency is critical.

What We Have for You:

  • Competitive Salary
  • Equity
  • Unlimited Vacation
  • Medical, Dental and Vision Insurance (Multicare)
  • Life Plan
  • Meal Allowance
  • Referral Bonuses

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent '[email protected]' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal), Paris (France), and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].

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About the job

Apr 9, 2024


  1. PT Portugal

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