Overview
Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.
We offer premium benefits, including:
- Home-based setup
- Miscellaneous allowances, performance-based bonus, and yearly increase
- HMO from day 1 for you + 2 free dependents
- 6 months paid maternity/paternity leave
- Company-sponsored training and upskilling, and career growth opportunities!
Responsibilities
- Assess changes to be made to systems as a result of new products and services, and process modifications to the communications to the Consumer/Business customers.
- Recommend enhancements/modifications to existing applications or new acquisitions to meet business needs.
- Analyze and evaluate business solutions by working with vendors, consultants, sponsors, and multi-functional teams.
- Act as the primary interface between the operational representatives and the system integrators and/or solution providers.
- Deliver accurate, timely & cost-effective project documentation as per project methodology.
Qualifications
Minimum Required Skills & Experience:
- 3+ years of experience in business analytical skills for gathering and developing detailed business requirements in Agile Methodologies
- 3+ years of experience in effective communication skills (e.g. develop clear & effective business and system requirements documents and Use Cases for Customer Communication Engine flows)
- 3+ years of experience as a strong team player and can facilitate, negotiate and work within a multi-domain team environment.
- 3+ years of experience in high aptitude for understanding and working within web-based areas and agile tools.
- 3+ years of experience in the essential technology related to customer communications (ability to navigate into database, create XML, and understand the Content Development (HTML) in different communication channels: Email, SMS Push notification etc.)
You will thrive in this role if you have...
- Strong interpersonal skills, customer focus and team player required to work in a dynamic iterative environment.
- Problem solving and negotiation skills for developing solutions, setting timelines for deliverables, and managing priorities.
- Excellent listening skills- quickly understands the needs of the internal/external customers and proposes appropriate solutions to meet those needs.
- Self-motivated & adaptable to change.
- Familiar with Confluence and JIRA
- Knowledge of CCE functionalities
- Programing knowledge an asset
- Previous experience/knowledge of the Bell systems environment
If this role sounds exciting to you, click APPLY NOW!
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