We are seeking a motivated and customer-focused Call Center Representative to join our team on a Full/part-time basis. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a professional and timely manner.
Responsibilities:
Answering incoming calls and responding to customer inquiries
Making outbound calls to follow up with customers or confirm appointments
Providing accurate information and assistance to customers
Resolving customer complaints and issues in a professional manner
Documenting all interactions and maintaining customer records
Meeting performance metrics and goals set by the company
Qualifications:
Previous experience in a call center or customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong problem-solving and decision-making abilities
Proficiency in using CRM software and other call center tools
Flexibility to work evenings and weekends as needed
If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this part-time remote Call Center Assistant position.
United States
