We are seeking a dedicated Live Chat Agent to join our remote customer support team. The ideal candidate will be responsible for providing exceptional customer service through online chat, assisting customers with inquiries, and resolving issues in a timely manner.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Work Environment:
- This is a remote position, allowing for flexible working hours. If you have a passion for helping others and enjoy working in a fast-paced environment, we would love to hear from you!
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
United States
