Foundever is a global leader in customer experience (CX) industry looking for a CCaaS Senior Engineer to architect and perform solution implementations and ensure the success of client projects from start to finish.
Requirements
Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles
Build and optimize inbound/outbound voice, chat, email, and messaging flows
Integrate external systems such as CRM, WFM or custom apps
Develop and deploy custom scripts, data actions as needed
Troubleshooting & Support: Acting as a Tier 3 escalation point for platform outages, SIP/telephony issues, or audio quality problems.
Programming & Development: Write and test code for integrations and automation, as needed
Use OAuth2, API keys, and secure authentication for external system connectivity
Create middleware components
Optimization & Support: Conduct post-implementation reviews to enhance performance and efficiency Benefits
Competitive compensation
Professional growth
Collaborative environment
