Overview
At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers. We are seeking a Claims Assistant to play a key role in ensuring smooth case management and operational support at Advocate. In this position, you will handle a variety of important administrative tasks, from managing incoming communication to scheduling appointments for case managers. You’ll ensure that our administrative processes flow efficiently, contributing directly to the success of our mission. If you’re organized, detail-oriented, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you to make a meaningful impact.Job Responsibilities
Ensure the Social Security Administration (SSA) has processed representative forms and provided access to Electronic Records Express (ERE).
Manage a high volume of incoming mail as the company continues to grow.
Handle calls and texts to the client care team’s dedicated 888 line.
Schedule appointments for case managers to keep operations on track.
Request medical source statements and assist with other administrative tasks to ensure smooth process flow. Qualifications
Strong administrative and clerical skills are essential.
Prior experience with Social Security disability is preferred but not required.
Highly organized and capable of managing multiple tasks efficiently.
Strong attention to detail and task-oriented mindset.
Ability to thrive in a fast-paced and growing work environment. This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
Advocate is transforming how Americans access government benefits by combining proprietary AI-powered technology with expert human care to reduce the time between need and relief. The company uses cutting-edge AI technology to support eligibility determinations and reduce administrative burdens for government partners while providing an unparalleled experience for claimants. Advocate is currently focused on scaling its distribution and operations to serve more people efficiently. The company operates a Tech Ops team that serves as the connective tissue between technology, marketing, and operations, building both short-term agility solutions and long-term scalable systems to support their mission.
