Post a job

Claims Knowledge Management Staff Manager - Remote

Allstate logo

United States
Base Salary
106k-154k USD

Job Description

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

We are seeking a highly motivated and experienced Knowledge Management Leader to join our insurance claims department. The successful candidate will play a critical role in managing and optimizing our knowledge assets to improve the employee experience. This position requires a unique combination of technical expertise with knowledge management systems, strategic thinking, and leadership capabilities.

Key Responsibilities

  • Leadership: Guide, inspire, and influence a team of knowledge management practitioners
  • Knowledge Management Systems (KMS): Oversee the implementation, maintenance, and optimization of knowledge management systems to ensure efficient storage, retrieval, and sharing of information
  • Knowledge Strategy: Develop and manage knowledge strategies, including the creation, curation, and lifecycle management of knowledge assets related to insurance claims
  • Information Architecture: Design and maintain a robust framework for organizing and categorizing information to facilitate easy access and use by claims professionals
  • Collaboration and Communication: Foster a culture of knowledge sharing and collaboration across the claims department and other relevant teams
  • Data Analysis and Reporting: Analyze knowledge management data to identify trends, gaps, and opportunities for improvement. Provide regular reports and insights to senior leadership
  • Change Management: Lead change management initiatives to promote the adoption knowledge management systems and practices within the organization

Work Location

  • This position is a remote home-based role
  • Your home office does not need to be near an Allstate office, but it does need to be in the United States

Preferred Experience

  • Education: Bachelor’s degree in Information Management, Business Administration, or a related field
  • Experience: 5 years of experience or skill attainment with knowledge management systems, 2 years people leadership

Functional Skills

  • Technical Skills: Proficiency with knowledge management systems, data analysis tools, and content management platforms
  • Leadership: Proven ability to lead and manage teams, foster collaboration, and drive organizational change
  • Analytical Thinking: Strong problem-solving skills and the ability to think analytically to address knowledge gaps and inefficiencies
  • Communication: Excellent interpersonal and communication skills, with the ability to effectively convey complex information to diverse audiences

Allstate Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives
  • Allstate Foundation donation match and grant opportunities

To learn more about our benefits and programs visit

Compensation offered for this role is $105,500.00-$154,000 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Hands. Greater Together. ℠

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Apply for this job


Please let Allstate know you found this job with This helps us grow! mascot