VP, Regional Claims - Crop

Primary Details

The Opportunity

This role is responsible for leading the assigned area of responsibility performing multi-peril crop insurance and crop hail claims to ensure claims are handled in compliance with all state, federal, legal, statutory and regulatory requirements.

Primary Responsibilities

• Manage the successful training of claims supervisors, adjusters and other assigned employees by providing performance feedback, encouraging professional growth and development and coaching individuals to achieve optimal results
• Launch, manage and achieve annual goals and objectives within the branch and/or claims division
• Contribute to the regional training of supervisors and adjusters
• Build and maintain a wide network of productive working relationships with agents, adjusters, marketing representatives, branch employees, compliance representatives and other key stakeholders to ensure effective collaboration and execution of processes
• Attend arbitrations, mediations and/or trials as necessary
• Establish and monitor default and case reserves for MPCI and Crop Hail
• Provide guidance to claims staff around claims policies, procedures and best practices in order to maintain compliance with federal, state and corporate guidelines and regulations
• Supervise compliance of claims handling pursuant to all state, federal and corporate procedures and requirements
• Notify RMA of all claims that are required
• Provide comprehensive performance feedback to marketing, underwriting and management teams regarding the quality of business and/or policy files
• Perform audits and provide final claim approval on large, complex claims
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 7 years relevant experience

Required Licenses/Certifications

• Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver’s License

Preferred Competencies/Skills

• Mentor others by providing guidance and encouragement
• Understand the needs and goals of the customer and actively look for ways to meet them
• Motivate and inspire achievement of a common goal
• Streamline work processes to increase efficiency and use established metrics and benchmarks to evaluate results
• Utilize key performance indicators to define expectations

•Excellent customer service skills

•Strong observation skills

•Detail oriented

• Conduct gap analysis of current state and desired future state
• Evaluate implications of project outcomes to identify opportunities for continuous improvement
• Inform employees and/or team about organizational change through a variety of means
• Utilize organizational agility to get things done through both formal and informal channels
• Manage one’s own time and the time of others

•Delegate as needed

Preferred Experience

• Experience in a management role

•Increasing levels of responsibility

•Experience with Crop adjusting

Preferred Knowledge

• Thorough understanding of crop insurance coverage (MPCI & Crop Hail) state and federal regulatory guidelines
• Advanced working knowledge of the insurance industry
• Advanced working knowledge of claims handling processes and procedures, specifically crop

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE — let’s make it happen!

https://www.linkedin.com/company/qbe-north-america/

US Only - Travel Frequency

• Frequent (approximately 10+ trips annually)

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Manager

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Inclusion of Diversity

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $121,000 - $182,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY

* * * * *

Annual Salary Range: $133,000 - $200,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

* * * * *

Annual Salary Range: $152,000 - $228,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.