Claims Manager

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.

Opportunities to make an impact with bold thinking are real - and happening daily.

About the Role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. Claims, as a team, works to find ways to assist our consumers find solutions to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary and excess Cyber, Tech, and Media policies and future ER as well as MPL. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors namely - breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.

This is a fully remote position that can be based anywhere in Canada.

Responsibilities

• Handle the intake of severe cyber events, including the coordination with breach counsel, forensic investigators and other vendors
• Evaluate full pending of claims in affiliation with the posting and recommending accurate reserves
• Manage litigation including 3rd party liability arising from security failure or data breaches, Media and Tech E&O
• Maintain accurate and timely file documentation/information in our claims system
• Assess liability and damage data in affiliation with intricate claims, maintain appropriate documentation
• Assess insurance coverage issues
• Intelligently guide and track third-party vendors and service providers work and spend
• Maintain and develop relationships with brokers, various positions within an insured's business including: risk managers, general counsels, and a variety of vendors
• Identify settlement opportunities to maximize impact
• Collaborate in the defense and resolution of claims
• Provide data and reason based-informational assistance to underwriters
• Provide assistance to business development with regard to marketing
• Liaise with partner carriers on a daily basis

Skills and Qualifications

• A minimum of 3 years of experience handling cyber, tech, and/or media claims and litigation
• Licensed to handle cyber claims in all Canada provinces
• Must be willing to acquire licenses to handle cyber claims in the US as needed
• Strong coverage background
• Demonstrated experience working as part of a team, leading a team, interacting with others, meeting goals, and successfully performing in a changing work environment
• Excellent communication skills, interactive experience, and proactive mindset
• Team-oriented with an aptitude to excel in a collegial environment

Preferred

• Juris Doctor (JD)
• Licensed to handle cyber claims in Québec
• Bilingual in English and French

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
• Competitive compensation and opportunity for advancement
• Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $120,000/year in our lowest geographic market up to $165,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Why Coalition?

We’re a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.

Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023 and one of Fast Company’s Most Innovative Companies in 2022.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. It is our policy to provide equal opportunity to all individuals seeking employment without regard to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. We also prohibit harassment or discrimination of applicants based on the above-protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

Accommodations

Coalition complies with US federal and state disability laws, and our policy is to provide reasonable accommodations to qualified individuals with disabilities, including applicants and employees unless the accommodation imposes an undue hardship. Contact us if you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or participating in the employee selection process.

We consider qualified applicants, regardless of criminal histories, consistent with legal requirements.