Client Implementation Manager

Salary Range: $57,000 - $145,000

Job Posting End Date: August 29, 2024

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of Absence Management Industry (FMLA, ADAAA, STD/LTD)

• Strong understanding of client relationship management principles and best practices

• Excellent communication, negotiation, and problem-solving skills.

• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Education & Experience Required

• Bachelor's Degree In business management or a related field.
• 4 or more years’ experience in client implementation, project management or a similar role preferably in the group/disability industry.

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in client implantation, project management, or similar role.

Principal Duties & Responsibilities

• Acts as the primary point of contact for clients during the implementation process, maintain regular communication and providing timely updates on progress.

• Collaborate closely with internal teams, including sales, product development and IT to coordinate all aspects of client onboarding and integration.

• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.

• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.

• Provides training and support to clients as needed, ensuring they have the knowledge and resources necessary to effectively utilize our products/services.

• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.

• Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.

• Serves as the subject matter expert on our products/services staying up-to-date on industry trends and best practices.

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $57,000 to $145,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.