Client Services Coordinator

About the Company

Our client is a well-established Australian accounting and advisory firm providing bookkeeping, payroll, taxation, compliance, and business support services to a diverse portfolio of clients across Australia. The firm is recognized for its strong client relationships, operational efficiency, and collaborative work culture focused on delivering high-quality professional services.

Job Overview

The Client Services Coordinator is an administrative and client service-focused role responsible for supporting the firm's day-to-day operations through effective coordination of client communication, workflow administration, and document management.

This role acts as a key liaison between clients and internal teams, ensuring accurate information gathering, timely job coordination, and smooth operational processes across the business. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple administrative and client service tasks in a fast-paced professional environment.

Key Responsibilities

• Act as a central point of contact for client communication and administrative coordination

• Coordinate client onboarding and maintain accurate client records and documentation

• Manage workflow tracking and monitor job progress across internal teams

• Prepare engagement letters, compliance documentation, and administrative forms

• Follow up with clients regarding outstanding information, approvals, and documentation

• Support Senior Client Managers with administrative and coordination tasks

• Maintain organized digital filing systems and document management processes

• Assist with scheduling, task allocation, and workflow reporting

• Coordinate internal communications between bookkeeping, accounting, and client service teams

• Ensure timely completion and submission of required compliance and operational documents

• Assist in maintaining process consistency and improving administrative workflows

• Support general office administration and operational activities as required

• Liaise professionally with Australian clients and stakeholders via email and virtual communication channels

Requirements

• 3+ years of experience in administration, client coordination, or client service roles

• Previous experience within an accounting firm, professional services environment, or Australian business operations is highly preferred

• Strong organizational and multitasking skills

• Excellent verbal and written English communication skills

• Strong attention to detail and ability to manage deadlines effectively

• Experience handling client documentation and workflow coordination

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, SharePoint)

• Experience using practice management or workflow management systems is an advantage

• Ability to work independently while collaborating effectively with teams

• Professional, proactive, and customer-service-oriented attitude

What's on Offer

• Opportunity to work with a growing Australian accounting and advisory firm

• Exposure to Australian professional services operations and client management

• Supportive and collaborative work environment

• Career development opportunities within a professional services setting

• Competitive remuneration package based on experience

Interested candidates may send their CV to