Client Success Associate - Multifamily

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Has anyone ever told you that you’re a “team player” with a passion for collaboration? Do you have a keen eye for detail and enjoy driving successful partnerships? Well, then we've got the perfect role for you!

As Client Success Associate, you’ll play an integral role on our team, reporting to the Director of Client Success, with a focus on a book of business for our small and medium clients and supporting the Customer Success Managers in a collaborative way on larger projects. We strive to provide the best possible experience for our multifamily partners.

Moving is one of the most universally relatable problems. Everyone has moved at least once and everyone thinks moving is painful. Updater is solving that pain at scale. We’re a well-funded and growth-focused company, with technology that touches nearly 50% of all household moves in the US annually, and we’re growing quickly.

About the Role

• Partner with our small and medium-sized clients to ensure their success with our product. This will include performing business reviews, educating on our product, and providing top-notch service.
• Support your teammates, the Client Success Managers and Implementation Managers, on large-scale projects.
• Provide ongoing guidance, respond to client queries promptly, and coordinate across various internal teams to solve any problems that arise.
• Partner with Implementation Managers to onboard new clients and existing client expansions through organizing data sets, submitting tickets, and coordinating with clients and internal teams.
• Educate clients on the Updater platform by hosting training sessions and webinars about the Updater solution.
• Become an expert on the platform and integrations while keeping up with industry trends and competitors.
• Partner with the sales team on expansion opportunities within your book of business
• Assist with internal process documentation to allow for a scalable infrastructure for our Client Success team as we grow.

About You

• Empathy: you strive to see the world from your client's point of view in order to anticipate their needs
• Humility: you have an opinion, but aren't afraid to be proven wrong, and are open to an alternate way of doing things
• Strong communication: you're comfortable talking to and presenting to decision makers and end users in the property management space
• Comfortable with Ambiguity: you can effectively cope with uncertainty and feel confident asking questions and seeking answers.
• Friendly Collaborator: you enjoy working with your peers and keep an open mind when it comes to feedback and other perspectives
• Self-starter: you actively seek out new opportunities for improvement
• Experience working within a SaaS or software-related field

Bonus Points For

• Familiarity in the multifamily property management space
• Experience in the B2B2C world
• Saas start-up experience
• Salesforce/CRM/Gainsight familiarity

About Updater

Updater makes moving easier for the 12 million households that relocate every year in the US. With Updater, users seamlessly forward mail, transfer utilities, connect TV and internet, and much more. Thousands of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater has ranked on Crain's Best Places to Work in NYC in 2016, 2018, & 2021. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.