Client Success Manager

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Client Success Manager

You are an integral role within the Client Success teamby enabling our clients to achieve their goals. You will work with ourclients to maintain exemplary service for the life of their partnership with us. You are responsible for implementing and servicing differentsegments building client loyalty and satisfaction. You will work closely alongside an Account Executive to build and maintains our relationship, understands our clients’ needs, ensure mutual value and partnership alignment and drive strategic growth.

Location: Remote | USA | Travel Required

Responsibilities:

• Establish, cultivate and manage the client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
• Build relationships with consultants and brokers, recognizing the value they bring to our clients
• Work closely with the Account Executive to manage upsells of new product lines and renewals of current clients
• Effectively plan, negotiate and influence the interactions and relationships with clients, their brokers / consultants and internal team members to achieve strategic client goals
• Responsible for value delivery to client including plan performance, account management and service results
• Meet with clients semi-annually or quarterly or more often as necessary
• Prepare, host and follow-up an annual planning session with the client
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client

Requirements:

• Proven track record of working with clientsfor relationship management and consultation within health care benefits segment

• 3-5 years of experience within employee benefits, benefits consulting/brokering or insurance industries
• Excellent negotiation, collaboration, and listening skills
• Excellent messaging, positioning and presentation of information for client impact
• Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
• Strong business and financial acumen; strong problem-solving, judgment and analytic skills
• Ability to work under pressure and prioritize responsibilities
• Prior success in a fast-growing organization
• Willingness to travel up to 25% of the time to clients, Lantern headquarters (Dallas) and appropriate industry events.

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.